Refund and Returns Policy for GemstoneShimmer

Effective Date: January 2, 2025

Thank you for shopping at GemstoneShimmer. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward refund and return policy to ensure a smooth and hassle-free experience.

Returns

You may return most new, unused items within 30 days of receipt for a full refund or exchange. To be eligible for a return, the following conditions must be met:

  • The item must be in its original, unused condition.
  • The item must be returned in its original packaging with all tags, labels, and any included accessories.
  • You must provide a proof of purchase (e.g., receipt or order confirmation).

To initiate a return, please contact our customer service team at info@gemstoneshimmer.com with your order details, and we will provide you with a return authorization and instructions.

Non-returnable Items

Certain items are non-returnable, including:

  • Custom-made or personalized items.
  • Items that have been worn or altered (e.g., resized jewelry).

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 7-10 business days.

Please note:

  • Shipping costs are non-refundable.
  • If you receive a damaged or defective item, please contact us within 7 days of receiving the product, and we will arrange for a replacement or full refund.

Exchanges

If you wish to exchange an item for a different size, color, or product, please contact us at info@gemstoneshimmer.com, and we will assist you in arranging the exchange process. Exchanges are subject to availability.

Shipping for Returns and Exchanges

You will be responsible for paying the shipping costs for returning your item unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for returns as we cannot guarantee that we will receive your returned item.

Contact Us

If you have any questions or need assistance with returns or refunds, please contact us:

GemstoneShimmer
12087 Townline Rd, Grand Blanc, Michigan (MI), United States
Phone: (810) 695-0932
Email: info@gemstoneshimmer.com