Refund and Returns Policy for GemstoneShimmer

Effective Date: November 26, 2024

At GemstoneShimmer, we strive to ensure your satisfaction with every purchase. If you are not fully satisfied with your product, we offer a clear and straightforward refund and returns process. Please read the following policy carefully to understand our terms and procedures regarding returns and refunds.

Contact Information:

1. Returns Policy

We offer a 30-day return policy for most items purchased from GemstoneShimmer. If you are not satisfied with your purchase for any reason, you can return it for a refund, exchange, or store credit within 30 days of receiving your order.

Conditions for Returns:

  • The product must be in its original condition and unused, with all original tags, packaging, and accessories intact.
  • Products must be returned in sellable condition, meaning there are no signs of wear, damage, or alterations.
  • Custom or personalized items are non-returnable unless defective or damaged during shipping.

Non-Returnable Items:

  • Jewelry that has been worn or used
  • Gift cards and digital products
  • Customized or personalized items

To initiate a return, please follow the steps below.

2. How to Return an Item

If you wish to return a product, please contact us at info@gemstoneshimmer.com or call (810) 695-0932 to request a Return Merchandise Authorization (RMA) number. Once approved, you will receive detailed instructions on how to send your item back.

Steps for Returning an Item:

  1. Request an RMA number: Contact our customer support team within 30 days of receiving your item.
  2. Pack the item securely: Ensure that the item is well-packaged to avoid damage during transit. Include the original receipt or proof of purchase.
  3. Ship the item back: Send the item to the address provided in the RMA instructions. You are responsible for return shipping costs unless the return is due to a defect or error on our part.
  4. Track the return: We recommend using a trackable shipping service for returns. GemstoneShimmer is not responsible for lost return shipments.

3. Refunds

Once your returned item is received and inspected, we will process your refund to the original method of payment. Please allow up to 7-10 business days for your refund to be processed after we receive the return. Refunds will be issued for the price of the item(s) only; shipping charges are non-refundable.

Refund Processing:

  • Original Payment Method: Refunds will be credited to the original payment method used for purchase (credit card, PayPal, etc.).
  • Processing Time: Depending on your bank or payment provider, it may take up to 10 business days for the refund to appear in your account.
  • Shipping Fees: If the return is due to our error or a defective product, we will refund your return shipping costs.

4. Exchanges

If you received a defective or damaged item, we will exchange it for the same item or a similar product of equal value, subject to availability. If you would prefer a different item, you may return the original purchase for a refund and place a new order.

Conditions for Exchanges:

  • The item must be returned in unused, original condition.
  • If the item is out of stock or unavailable, we will offer you a refund or store credit.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately. We will offer you a full refund or exchange at no additional cost to you.

Steps for Reporting a Damaged or Defective Item:

  1. Contact Us Immediately: Email us at info@gemstoneshimmer.com or call us at (810) 695-0932 with details about the damage or defect.
  2. Provide Photographic Evidence: Please include clear photos of the damaged or defective product to help us assess the issue quickly.
  3. Return the Item: Once we approve the return, we will provide instructions and cover the return shipping costs.

6. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe, please follow these steps:

  1. Check Your Bank Account: Review your bank statement to ensure the refund has been processed.
  2. Contact Your Payment Provider: Some banks or credit card companies may take additional processing time.
  3. Contact Us: If the refund hasn’t appeared after 10 business days, please contact us at info@gemstoneshimmer.com for further assistance.

7. Store Credit

If you opt for a store credit rather than a refund, you will receive a credit for the total purchase amount of the returned item(s). Store credits can be applied to future purchases on our website.

Conditions for Store Credit:

  • Store credit is non-transferable and can only be used on future purchases from GemstoneShimmer.
  • Store credits have no expiration date, but they are not refundable for cash.

8. Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure your return is delivered securely.

9. Changes to This Policy

GemstoneShimmer reserves the right to modify or update this Refund and Returns Policy at any time. Any changes will be posted on this page, and the new effective date will be noted at the top of the policy.

10. Contact Us

If you have any questions about this Refund and Returns Policy or need assistance with a return, please reach out to us:

This Refund and Returns Policy ensures that our customers are treated fairly and with transparency. Please don’t hesitate to reach out if you need assistance.