Sales Policy for GemstoneShimmer

Effective Date: November 26, 2024
Welcome to GemstoneShimmer, your trusted destination for high-end jewelry and accessories. We are committed to ensuring a seamless shopping experience for all our customers. This policy outlines the terms and conditions of our sales practices, ensuring transparency and trust.

Contact Information:

1. Product Information

We take pride in offering a curated selection of premium jewelry and accessories. Each product is meticulously crafted and thoroughly inspected for quality assurance.

Detailed Descriptions

  • Every item on our website includes a detailed description, high-resolution images, and specifications such as dimensions, materials, and care instructions.

  • Please review all product details before making a purchase to ensure it meets your preferences and needs.

Authenticity Guarantee

  • All GemstoneShimmer products are guaranteed to be authentic. We source our materials from trusted suppliers and adhere to strict quality control processes.

  • Certificates of authenticity or other documentation are provided for select items.

2. Ordering Process

Our streamlined ordering process is designed to provide convenience and clarity at every step.

Steps to Place an Order

  1. Browse our catalog on gemstoneshimmer.com.

  2. Select the desired item and click “Add to Cart.”

  3. Proceed to checkout and provide accurate shipping and payment details.

  4. Review your order summary carefully before submitting your order.

  5. A confirmation email will be sent to you immediately after placing the order.

Order Confirmation

  • Orders are confirmed once payment is successfully processed.

  • You will receive an order confirmation email with a unique order ID and details for tracking purposes.

3. Payment Options

GemstoneShimmer offers a variety of secure payment methods to suit your convenience.

Accepted Payment Methods

  • Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.

  • Digital Wallets: PayPal, Google Pay, and Apple Pay.

  • Bank Transfers: Available for select orders. Contact us for details.

Security Measures

  • All payment transactions are processed through secure and encrypted payment gateways to protect your financial information.

  • GemstoneShimmer does not store your credit card information on our servers.

4. Shipping Policy

We strive to deliver your orders promptly and securely. Our shipping policy is designed to ensure transparency and convenience.

Shipping Options

  • Standard Shipping: Typically delivered within 5-7 business days.

  • Express Shipping: Delivered within 2-3 business days for an additional fee.

  • International Shipping: Available for select countries. Visit our website for detailed rates and timelines.

Tracking Your Order

  • Once your order is shipped, a tracking number will be emailed to you.

  • Use the tracking link provided to monitor your shipment’s progress in real-time.

Shipping Costs

  • Shipping fees vary depending on the destination, shipping method, and order value.

  • Free standard shipping is available for orders over $200.

Delays and Exceptions

  • While we aim to meet delivery timelines, unforeseen circumstances like weather conditions or customs clearance may cause delays.

  • GemstoneShimmer is not responsible for delays caused by external factors.

5. Return and Exchange Policy

We value your satisfaction and offer a flexible return and exchange policy for eligible purchases.

Eligibility Criteria

  • Items must be returned within 30 days of delivery in their original condition and packaging.

  • Custom or personalized items are not eligible for return or exchange unless defective.

Return Process

  1. Contact our customer service at info@gemstoneshimmer.com to initiate a return.

  2. Provide your order ID and reason for the return.

  3. Ship the item back to us using the address provided by our team.

Refunds

  • Refunds are processed within 7-10 business days after receiving and inspecting the returned item.

  • Original shipping costs are non-refundable.

6. Customer Support

Our dedicated customer support team is here to assist you with any inquiries or concerns.

Support Hours

  • Monday to Friday: 9:00 AM to 6:00 PM (EST)

  • Saturday: 10:00 AM to 4:00 PM (EST)

  • Closed on Sundays and public holidays.

How to Reach Us

  • Email us at info@gemstoneshimmer.com.

  • Call our hotline at (810) 695-0932.

  • Use the live chat feature on our website for instant assistance during support hours.

7. Promotions and Discounts

We frequently offer promotions and discounts to enhance your shopping experience.

Terms and Conditions

  • Promotional codes must be applied at checkout to be valid.

  • Discounts cannot be combined with other offers unless explicitly stated.

  • Promotions are subject to change without prior notice.

8. Privacy and Security

Your privacy is our priority. For more information, please review our Privacy Policy.

Data Protection

  • All personal information collected during the sales process is securely stored and used solely for order fulfillment and communication.

  • GemstoneShimmer complies with all relevant data protection laws.

9. Terms and Conditions

By purchasing from GemstoneShimmer, you agree to our Terms and Conditions. Please review these carefully before placing an order.

Amendments

  • GemstoneShimmer reserves the right to update this Sales Policy at any time. Changes will be communicated via our website.

Thank you for choosing GemstoneShimmer. We are honored to be part of your journey to elegance and sophistication. Visit us at gemstoneshimmer.com to explore our collections and experience unparalleled service.