Shipping Policy for GemstoneShimmer
Effective Date: January 2, 2025
At GemstoneShimmer, we strive to provide a seamless shopping experience, including reliable and efficient shipping for all of our customers. This Shipping Policy outlines the terms and conditions regarding the shipping process for orders placed on our website, gemstoneshimmer.com.
1. Shipping Locations
We currently ship to addresses within the United States. We do not offer international shipping at this time. If we expand our shipping capabilities in the future, this policy will be updated.
2. Shipping Methods and Costs
Shipping costs are calculated at checkout based on the delivery method selected and the shipping address. We offer several shipping options to suit your needs, including:
- Standard Shipping: Delivery within 5-7 business days.
- Expedited Shipping: Delivery within 2-3 business days.
- Overnight Shipping: Next-day delivery for urgent orders.
Shipping costs for each method will be displayed at checkout.
3. Processing Time
Orders are typically processed within 1-2 business days from the time of purchase. Please note that processing times may vary during peak seasons or special promotions. Orders placed after business hours or on weekends will be processed on the next business day.
4. Order Confirmation and Tracking
Once your order is processed and shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your package until it arrives at your designated address.
5. Delivery Times
Delivery times may vary depending on the shipping method selected and the destination address. Please note that shipping carriers may experience delays, especially during busy periods or due to unforeseen circumstances. GemstoneShimmer is not responsible for delays caused by the shipping carrier.
6. Shipping Restrictions
We currently do not ship to P.O. Boxes, APO/FPO addresses, or international locations. We also do not ship to certain restricted locations. Please ensure that your shipping address is complete and accurate to avoid any delivery issues.
7. Lost or Damaged Packages
In the event that your package is lost or damaged during transit, please contact us within 7 days of receiving the shipment notification. We will work with the carrier to investigate the issue and resolve it as quickly as possible. If your package is confirmed to be lost or damaged, we will issue a replacement or refund, depending on the situation.
8. Shipping Delays
While we strive to ensure timely delivery, GemstoneShimmer is not responsible for delays caused by external factors such as weather, natural disasters, or carrier-related issues. If you experience a delay, please contact the carrier directly using the tracking information provided.
9. Returns and Exchanges
For information on how to return or exchange an item, please refer to our Refund and Returns Policy.
10. Contact Us
If you have any questions or need assistance with shipping, please feel free to contact us:
GemstoneShimmer
12087 Townline Rd, Grand Blanc, Michigan (MI), United States
Phone: (810) 695-0932
Email: info@gemstoneshimmer.com
